Cost: FREE
Contact Hours: 1.75 (Certificate of Attendance and Social Work/Counseling CEUs provided by the DC Department of Behavioral Health (DBH) Training Institute)
Target Audience: Professionals or organizations; Community members (members of a community or consumers); Students or educators (including faculty, administrators, supervisors, etc.)
Developed for: SAMHSA Region 3
COURSE DESCRIPTION
This training would support providers in understanding the impact of highly technical and specialized language on clients with limited health literacy, and what we can do to mitigate this reality.
LEARNING OBJECTIVES
At the end of this training, participants will be able to:
- Explain how provider language use and word selection may alienate clients,
- Relay how to address alienation and repair any ruptures in trust or engagement.
- Utilize scripts and strategies for addressing alienation experienced by clients due to health literacy deficits and provider jargon use.
PRESENTER
Laura Hinds, MSW, LCSW, is a clinical social worker with experience in medical, behavioral and mental health settings. Laura has had the pleasure of working with high acuity special needs populations and their providers for over 22 years. An alumna and instructor at Penn’s School of Social Policy and Practice for 13 years, and Bryn Mawr’s School of Social Work and Social Research’s for the past 4 years, Laura has supported the learning and education of new social workers, veterans in the field, and their interdisciplinary partners. With a focus on trauma, human and gender development, racial equity, and crisis intervention Laura supports special needs populations and those who serve them.
*CONTACT HOUR ELIGIBILITY
In order to be eligible for the contact hours and/or certificate of attendance, you must join the live webinar in the Zoom platform.
If you are having issues accessing the room or the application at the time of the event: Please email [email protected] at the start of the webinar so that we can assist you.
ACCOMMODATIONS
If you are in need of any special accommodations, please notify the Central East PTTC Webinar Team three weeks in advance of the event, or as soon as possible, by emailing [email protected].
